Selectspecs

I had contacted the company to see if they could give me a note of my prescription. I had got glasses from the company on more than one occasion.

Unfortunately I recently had multiple major brain surgeries and o couldn't remember my sign in details or even the email address which. I used. While in hospital my wallet and phone were stolen so I had to buy a new phone and start a new email address and unfortunately my prescription for my glasses was inside my wallet. I messaged select specs and told them my address which hasn't changed and the email address which I thought I was using at the time but they did not get back to me.

I would have thought that with my name and address they would certainly have been able to locate me on their files but they did not get back to me. I also did the same with another glasses company goggles 4 u and they did get back to me and were able to provide me with a copy of my prescription. I only gave them the same details that I gave select specs so if they could do it why couldn't select specs. I was happy with the service that select specs had provided with getting new glasses but I am now thinking that I won't use them again.

It seems they are happy when you are paying them for their service but not interested afterwards. I think that they have now lost a customer and goggles 4 you will be getting contacted soon for new glasses. I think it is terrible given that I am currently recovering from major brain surgeries and they couldn't have cared less.

They could at least have messaged me back and apologized if they couldn't help. I think if one company could help with the same information that I sent them then so could this one but not an apology or anything

Unfortunately, my experience with the company was not satisfactory. Despite placing an order a month ago, I did not receive any response after sending multiple emails.

I then contacted the company through their chat service 4 times, where I was given excuses, such as: "We have your frame, now waiting for your glass to be ready"

Two week passes by for the next excuse: "We have your glass, now waiting for your frame."

However, even after receiving these responses, I did not receive any updates for another two weeks.

Ultimately, due to the long delay and lack of communication, I had no choice but to cancel my order, and now I am left without the glass I had hoped to receive.