Ordered four pairs of glasses on 27th Jan. It took them 20 days to complete the order and it was finally dispatched on 16th. 20 days for preparation is too long. It used to be much better previously. The customer service (ticket support) also lied by claiming that...Read more
Terrible service. I ordered my glasses on the 3rd of December and they haven't even entered the glazing lab yet. Absolutely disgraceful. 7-14 days my ***. Currently in the process of trying to get my money refunded which I doubt the will oblige to the *** crooks.Read more
My experience: I order spectacles, which arrive with a faulty / poorly constructed frame. The arms of the frame 'wobble', which causes major issues as I suffer from Meniere's Disease, so any disturbance in vision means rotational vertigo and motion sickness....Read more
The customer service team here are beyond awful, the poor people that answer the phones take the calls while the so called customer service agents won’t accept calls so you have to relay messages via the gate keepers (who do a good job taking angry calls) My glasses...Read more
BEWARE U.S. Customers you will have to pay Duty/Tax Fee - This is not included in their shipping fee, it is the customers responsibility to pay. WARNING: DO NOT PURCHASE FROM THIS COMPANY. Your order will take forever to arrive. The shipping cost is more than the cheap...Read more
I didn't like
Purchased online, sent prescription and waited. Nowhere in the description did it state I purchased "budget" glasses or that they would be made and shipped from Hong Kong. After 20 days contacted company asking for different method of shipping so I could get the...Read more
Ordered glasses and arrived after a long delay and were damage. Customer service was awful!!! Do not use this company if you want a good service! u rv v rvn vn vvnv v n vv vv v vv fnv fvn vwv v vv v v v v ff f f f f ff ff f f f f f f f f f f f f f f f f f f f f f...Read more
I bought two pairs of glasses from them starting with order # 325983 this past winter followed with another pair order # 343106 switch to 355610 which showed to be in stock on the 21 of April, 2014. Let’s start with the first pair which was one for reading and computer...Read more
This company is full of ***,click I accept button and your world will change. waited 2 months and keep getting form style letter telling me no refunds and wait 20 work days. I have waited 2 months and these guys expect me to wait this long. I waited 45 days and...Read more
Select Specs is one of those fake Chinese glasses / sunglasses /spectacle online stores and is currently a subject of criminal investigation for fraud. This is to warn you that Selectspecs.com cheat their "customers" and dont dispatch goods and generally scam people....Read more
I ordered a pair of glasses 3 weeks ago. Nothing has arrived even though it claimed 7-10 days. I have sent 5 emails with no response and there is not working contact phone number. This company is a scam do not use. I will be reporting them to the better business department for justice.
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