Selectspecs
Selectspecs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Selectspecs has 2.0 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cost, Price.
Cons: Customer service, Delivery time not as advertised, Customer service delayed response 5-7 business days.Recent recommendations regarding this business are as follows: "Don't bother", "Don't lose your prescription because they won't help", "dont purchase from this company", "Be careful it not as it sounds", "Support SelectSpecs".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Selectspecs has 2.0 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cost, Price.
Cons: Customer service, Delivery time not as advertised, Customer service delayed response 5-7 business days.Recent recommendations regarding this business are as follows: "Don't bother", "Don't lose your prescription because they won't help", "dont purchase from this company", "Be careful it not as it sounds", "Support SelectSpecs".
Most users ask Selectspecs for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Delay in receiving order
User's recommendation: Don't bother
Markpaterson2073@***.com
I had contacted the company to see if they could give me a note of my prescription. I had got glasses from the company on more than one occasion.
Unfortunately I recently had multiple major brain surgeries and o couldn't remember my sign in details or even the email address which. I used. While in hospital my wallet and phone were stolen so I had to buy a new phone and start a new email address and unfortunately my prescription for my glasses was inside my wallet. I messaged select specs and told them my address which hasn't changed and the email address which I thought I was using at the time but they did not get back to me.
I would have thought that with my name and address they would certainly have been able to locate me on their files but they did not get back to me. I also did the same with another glasses company goggles 4 u and they did get back to me and were able to provide me with a copy of my prescription. I only gave them the same details that I gave select specs so if they could do it why couldn't select specs. I was happy with the service that select specs had provided with getting new glasses but I am now thinking that I won't use them again.
It seems they are happy when you are paying them for their service but not interested afterwards. I think that they have now lost a customer and goggles 4 you will be getting contacted soon for new glasses. I think it is terrible given that I am currently recovering from major brain surgeries and they couldn't have cared less.
They could at least have messaged me back and apologized if they couldn't help. I think if one company could help with the same information that I sent them then so could this one but not an apology or anything
User's recommendation: Don't lose your prescription because they won't help
Delayed order
Unfortunately, my experience with the company was not satisfactory. Despite placing an order a month ago, I did not receive any response after sending multiple emails.
I then contacted the company through their chat service 4 times, where I was given excuses, such as: "We have your frame, now waiting for your glass to be ready"
Two week passes by for the next excuse: "We have your glass, now waiting for your frame."
However, even after receiving these responses, I did not receive any updates for another two weeks.
Ultimately, due to the long delay and lack of communication, I had no choice but to cancel my order, and now I am left without the glass I had hoped to receive.
Preferred solution: Full refund
User's recommendation: dont purchase from this company
Order not received
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sheffield, EnglandWrong prescription so I couldn't use
User's recommendation: Be careful it not as it sounds
Order chasing
I complained about them advertising on RT television channel, they apologised
User's recommendation: Support SelectSpecs
Where are my glasses
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not recieved order no communication
Sorted.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
Lost parcel
Preferred solution: Full refund
Made wrong
Preferred solution: Full refund
User's recommendation: Don’t buy from them
Zero communication
- Cost
- Delivery time not as advertised
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t bother, they obviously don’t.
Delivery time Guarantee is rubish
- Cost
- Delivery time not as advertised
- Customer service delayed response 5-7 business days
Preferred solution: Let the company propose a solution
User's recommendation: Order only if time is not of essence
Can't get past signing in!
Preferred solution: Let the company propose a solution
User's recommendation: Hope you have better luck than me. Can't think where all the glowing reviews came from.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect order sent
- Getting the wrong order
Preferred solution: Full refund
User's recommendation: Unless this matter is settled promptly, I won’t be using This company again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Maidstone, EnglandMy mums glasses have still not areived
Companies Similar to Selectspecs
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.